25 years of
meeting our objectives
”In these times when short-term thinking and immediate matters take precedence, Clece continues to focus on a real, sustainable, and lasting model that has its feet firmly planted on the ground. It focuses on people’s needs - those of our employees, users and clients - recognising that the concerns of the company and of society go hand in hand.
Cristóbal Valderas AlvaradoChairman of Clece
#03
PEOPLE
In 2017, on our 25th Anniversary, Clece’s leitmotiv is an ever more consolidated vision of a company for the people, by the people, renewing commitment to a diverse, inclusive and safe workplace. It is a place providing real opportunities to grow for all those who form part of the company. We are working to ensure a place for each of our 74,411 employees, making Clece a place for everyone.
74411
Employees
+3,3%
3193
Workers in the
United Kingdom
United Kingdom
+42,9%
Workforce Evolution
Workforce Evolution by Category
OPERATORS
66.371
SENIOR TECHNICIANS
640
JUNIOR TECHNICIANS
1.245
TECHNICIANS
5.009
ADMINISTRATIVES
1.146
60903
Women
Promoting Equality
Among the basic principles underpinning Clece’s culture is equal treatment and equality of opportunity for men and women. As part of a Human Resources Policy based on people development independent of gender, the commitment to diversity is present throughout all our processes.
Workforce Evolution by Age Band
BETWEEN 45 AND 60 YEARS
36.290
BETWEEN 31 AND 44 YEARS
24.245
BETWEEN 18 AND 30 YEARS
8.754
BETWEEN 61 AND 65 YEARS
4.799
UNDER 18 YEARS
302
OVER 65 YEARS
21
7547
Employees from disadvantaged collectives
Commitment to Integration
Diversity achieves one of its maximum forms of expression through the workplace integration of socially vulnerable collectives. Last financial year, 7,547 of our workers were from these collectives, representing an increase of 8.9% with respect to 2016 and now comprising 10.1% of the total workforce.
Workforce Distribution by Activity
CLEANING
32.664
44%
SOCIAL SERVICES
25.086
34%
MAINTENANCE
3.020
4%
EDUCATIONAL SERVICES
2.096
3%
AIRPORT
2.421
3%
AUXILIARY SERVICES
1.672
2%
GREEN MARKET
1.069
1%
CATERING
994
1%
SECURITY
1.604
2%
LOGISTICS
516
1%
134304
ORP Training hours
Promoting Health and Safety at Work
Health and Safety is incorporated, integrated and considered as a value underpinning each activity and decision made within the organisation.
Clece affects the daily lives of more than a million people. Its evolution as a company can only be understood from the perspective of its aim to improve their quality of life, and that its growth as a company is reflected throughout society, specifically in the most vulnerable sectors of the population.
Getting to More People
EMPLOYABILITY
Supporting the creation of jobs and facilitating integration within the workplace is one of the aims of Clece’s social project. Last year the company created 2,429 new jobs, bringing the total number of workers to 74,411, 3,3% more than in 2016. Of its new employees, 621 were destined for integration collectives, representing 8.9% against the previous year.
INTEGRATION
7,547 of Clece’s workers come from vulnerable collectives. This is a very diverse and heterogeneous group that has been actively incorporated within the Company and comprises: 5,563 people with functional differences; 1,133 young unemployed people; 672 people at risk of exclusion; and 176 victims of gender based violence. To turn its commitment into reality, Clece collaborates with 350 associations, foundations, social entities, and public bodies that act as recruitment sources. During 2017, a total of 40 collaboration agreements were signed.
AWARENESS RISING
Clece intensified its awareness raising work during 2017, organising around 300 awareness raising initiatives that reached 100,000 people. The company has also linked up with similar actions promoted by other entities, such as solidarity races, donations, or social awareness campaigns.
CARING FOR THE PEOPLE
Throughout the year, Clece undertook different activities aimed improving the quality of life of those who use its services. Highlights are the implementation of care models, such as Integrated Care Focused on the Person, AICP, and Care Free of Restraints.
#05
THE BUSINESS IN 2017
In 2017 Clece continued the task of developing a robust and sustainable business model, ever more aligned with the needs of clients and capable of generating greater social value.
1445
Millions of Euros
+2,8%
Evolution by Service, Sector and Market
SERVICES TO PEOPLE
+5%
SERVICES TO BUILDINGS
+1,5%
SERVICES TO TOWN
+1,5%
NATIONAL MARKET
+1,4%
INTERNATIONAL MARKET
+32%
PUBLIC SECTOR
+2,4%
PRIVATE SECTOR
+4%
1445
Millions of Euros
+2,8%
Evolution of Turnover 2007-2017. Continuous Growth
Evolution of Turnover by Activity Area
social and educational services
green market
cee
airport
maintenance
cleaning
#06
INTERNATIONAL PRESENCE
From great urban centres to small towns, Clece’s services reach more than a million people across Spain. It has now successfully exported this business model to the British and Portuguese markets, seeing growth of 32% in 2017. In only 7 years the Company’s international operations have grown to 6% of total activity.
spain
+1,7%
70.000 Employees
portugal
+17,4%
2.268 Employees
united kingdom
+46,3%
3.319 Employees
#07
OUR SERVICES
A highly diversified business model structured around three areas; services to people, services to buildings, and services to towns and their surroundings. With a presence in the main activity sectors, it provides a guaranteed response for companiesand administrations. Working for the well-being of over a million people.
Economic Sectors
PUBLIC ADMINISTRATION
AIRPORT
LEISURE AND SPORTS CENTERS
EDUCATION
FINANCIAL
HOSPITALS
HOTELS
INDUSTRIAL
HEALTHCARE
104894
Home help users
Services to People
SOCIAL CATERING
EDUCATIONAL SERVICES
SERVICES TO THE ELDERLY
SOCIAL SERVICES
19
Average energy saving in buildings
Services to Buildings
CLEANING SERVICES
FACILITY MANAGEMENT
MAINTENANCE SERVICES
ENERGY SERVICES
LOGISTIC SERVICES
SECURITY SERVICES
GARDENING SERVICES
AUXILIARY SERVICES
1069
Prffessionals for the green market
Services to Towns and their Surroundings
ENVIRONMENTAL SERVICES
USW SERVICES
PUBLIC LIGHTING
AIRPORT SERVICES
#08
SUCCESS STORIES
#09
COMMITMENT TO EXCELLENCE
Its Integrated Management System gives Clece an effective tool to control and operate its processes, seeking continuous improvement in order to deliver total quality. The system integrates concepts such as excellence, sustainability, innovation and safety.
711
Internal and external audits
2018 Challenges
- Increase consumption of green products used in cleaning that do not have the dangerous substance mark.
- Increase energy savings in respect of fuel used by the Group fleet.
- Implement new food safety measures; an IT application that controls risk documentation, standardised menus, the struggle against food waste.
- Design products with allelopathic substances that can be used to control and eliminate weeds as part of an innovation agreement with the university.
- Develop an IT solution that allows the Group to unify data and assets and that supports compliance with the new GRDP.
- Improve energy efficiency in care homes through a detailed study of consumption, the training of maintenance operatives, and the implementation of savings measures.
#10
STRUCTURE
Under the Clece umbrella there are 33 commercial brands with defined offers adapted according to their sector, activity or geographical location. All share a unique business model whose aim is to provide the best service to the client. In 2017, 6 new brands were incorporated within the Group as a result of acquisitions in the United Kingdom.
A Single Model, a Multibrand Structure
Airports
– Clece Servicios Aeroportuarios
– Gama Fuelling Services
– MA Multiservicios Aeroportuarios
Multiservices
– Clece
– Deyse Neteges Manteniment
– Lireba Serveis Integrats
– Lirecan
– Net-Brill
– Ndavant Multiserveis
– Senior Multiservicios
– Zaintzen
Education
– Cavall de Cartró
– Koala
Special employment centre (CEE)
– CISBA Centro Especial de Empleo
– Grupo Integra Centro Especial de Empleo
Culture
– Klemark Espectáculos Teatrales
International
– Accesible Care
– All Care
– Call In
– Care Relief Team
– Cale Care Services
– Dale Care
– Hartwig Care
– Heath Lodge
– Helping Hands of Harrogate
– Ideal Complex Care
– R&L Healthcare
– Universal Care Services
Environmental services
– Talher
Social services
– Accent Social
Cleaning
– Lafuente Serveis Integrals
Security
– Clece Seguridad